AI Knowledge

Understand the AI that powers your business

Essential AI terms in plain English, plus a guide to the leading platforms we build on.

Essential AI terms

Agentic Workforce
A model where AI agents work alongside or independently of humans to automate complex tasks and decision-making — enhancing efficiency, scalability and adaptability across industries.
Large Language Model LLM
A deep-learning model trained on vast amounts of text to understand and generate human-like language. Models like GPT can complete text, answer questions and hold conversations.
Natural Language Processing NLP
A field of AI that enables computers to understand, interpret and generate human language — powering chatbots, translation, sentiment analysis and voice assistants.
Retrieval-Augmented Generation RAG
A hybrid approach that combines retrieving relevant data from an external knowledge base with generative AI, producing more accurate, grounded responses and reducing hallucinations.
Knowledge Base
A structured collection of information that AI systems use to store, retrieve and process knowledge for decision-making — static or updated in real time to support chatbots and assistants.

AI agent platforms

We work across the leading AI platforms and recommend the right fit for your needs.

OpenAI API (ChatGPT & GPT-4)

Powerful language models for building agents that understand, reason and generate human-like responses — widely used for chatbots, automation, coding assistants and enterprise AI.

AWS AI & Amazon Bedrock

A scalable environment for building AI agents with enterprise integrations. Bedrock lets businesses deploy generative AI models and automate customer interactions with minimal development effort.

Google Vertex AI

A cloud platform to build, deploy and manage AI agents using advanced models like Gemini — widely adopted for customer-service automation, data analysis and predictive AI.

IBM Watson Assistant

A trusted platform for building AI-driven chatbots and virtual assistants, widely used in healthcare, finance and telecom to enhance support and streamline operations.

AutoGen (Microsoft)

A framework for creating multi-agent AI systems that collaborate to solve complex tasks — used in research, automation and business-process optimisation across Microsoft’s AI ecosystem.

Relevance AI

A platform for building intelligent agents that analyse and act on unstructured data — designed for automating insights, personalising experiences and optimising decisions.

Salesforce Agentforce

Salesforce’s AI-driven platform that enhances CRM workflows with intelligent automation — improving customer interactions, automating sales and surfacing AI-powered insights.

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